30-Day Money Back Guarantee
We hope that you will be happy with your purchase of a Tobii Dynavox product. But if for any reason, you may return the device within 30 days. Please follow the instructions below.
Return within 30 days
Customers wishing to return merchandise for a credit, exchange, and/or refund must do so within 30 days from the date of shipment by Tobii Dynavox.
A letter stating the reason for the return and action to be taken is required to process your return.
Contact our Tech Support before returning the device
Prior to returning any product to Tobii Dynavox, please call Tobii Dynavox Technical Support to receive a Return Authorization (RA) number, which must be prominently displayed on the outside of the package.
You are responsible for the shipping and handling
If a product is to be returned, you are responsible for the cost of shipping the device either to Tobii Dynavox or to the U.S. address provided to you by Tobii Dynavox. Returns must be shipped prepaid. No freight collect packages will be accepted.
The device must be in new condition and complete
Merchandise returned must be in the original, new condition and accompanied by all original packaging, documentation, and accessories. Returns after 30 days, or without complete packaging, will be accepted only for exchange of defective product under the terms of our Tobii Dynavox Device Warranty. Tobii Dynavox reserves the right to refuse merchandise or to impose a 15% restocking fee for any returns not meeting the above requirements.
Tobii Dynavox LLC is s Tobii AB subsidiary